Privacy Policy

Last updated: July, 2025

We take the protection of your personal data very seriously and are committed to respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal data when you use our website luthiersaintmichel.com (hereinafter “our site”, “we”, “our company”).

1. Collection of personal information

When you use our site, we may collect the following information:

• Identification information: last name, first name, email address, postal address, telephone number.

• Payment information: bank details or payment information via third-party providers (such as PayPal). We do not store your bank details directly.

• Technical information: IP address, browser type, pages visited, geolocation data (if applicable), cookies.

• Other specific information: Depending on the nature of our services, additional information may be collected (for example, user preferences, information related to subscriptions or interactions with our customer service).

2. Use of personal information

We use your personal data for the following purposes:

• Provide our services: process your orders, manage payments, and provide the services you have requested.

• Communication: answer your questions, send order confirmations, and inform you about our products, services, or promotions (if you have consented to receive communications).

• Improving our site: analyze site usage to improve user experience, functionality and security.

• Compliance with legal obligations: We may need to process your data to comply with legal obligations or to protect our legitimate interests (for example, to resolve disputes).

3. Sharing data with third parties

We do not sell or rent your personal data. However, we may share some of your information with external partners who help us deliver our services:

• Payment providers: to process your payments through secure platforms such as PayPal or other online payment solutions.

• Delivery partners: to ship your products or to provide a logistics service.

• Other service providers: for technical site management, data analysis or system maintenance.

All these partners are required to respect the confidentiality of your data and to only use it within the framework of their specific missions.

4. Data security

We implement technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or accidental destruction. However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your data.

5. Your rights

In accordance with current legislation, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.

• Right of rectification: you can request the correction of any inaccurate or incomplete data.

• Right to erasure: You can request the deletion of your personal data, under certain conditions.

• Right to portability: You can request a copy of your data in a structured, commonly used and machine-readable format.

• Right of opposition: you can object to the processing of your data in certain cases (for example, for direct marketing reasons).

If you wish to exercise any of these rights, you can contact us at the following address:

info@luthiersaintmichel.com/Olivier Saint-Michel.

6. Cookies and other technologies

We use cookies and similar technologies to enhance your experience on our website, personalize content, and analyze site usage. You can manage your cookie preferences through your browser settings.

7. Data retention

We retain your personal data for as long as necessary to meet our contractual, legal, and tax obligations. Payment information is retained by our payment providers in accordance with their own privacy policies.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a new update date. We encourage you to check this page periodically for any changes.

9. Contact details

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:

Jules Saint-Michel, Luthier Inc.

57 Ontario Street West Montreal,

QC H2X 1Y8

info@luthiersaintmichel.com